All Cold Shoulder Bags Carry a limited LIFETIME GUARANTEE to be free of defects in materials and workmanship. This limited warranty does not cover modifications or damage to a product caused by improper care, abuse, accident, or wear and tear.
We will cover the cost to repair or replace, at our discretion, any item that is found to be defective.
This limited warranty applies only to the original owner. Any damage to, or loss of the contents of a bag are not covered in the warranty.
Returns & Exchanges
Cold Shoulder Bags guarantees 100% Customer satisfaction on all purchases placed through www.coldshoulderbags.com. If you are unhappy with your purchase for any reason, we will offer a full refund or credit. If you are unhappy with the color and interested in an exchange, please email firstname.lastname@example.org, and then simply return your original item for a refund.
Products must be kept in new, re-sellable condition.
DIRTY or USED products will not be accepted for return.
Please include your receipt with a note explaining the return or exchange.
Policy lasts for 30 days from the date of receiving goods.
This 30-day policy includes all items purchase from the Cold Shoulder Bags Online Store.
If returns are received after 30 days, Cold Shoulder Bags reserves the right to refuse the return or charge an additional 3% restocking fee. All returns accepted after 30 days will be credited with store credit only.
Refunds do not include shipping costs.
If you received free shipping, a flat rate shipping fee will be deducted from your return.
All returns and exchanges will be processed within one week of being received.